We will be upgrading and moving our website to a new server on March 11, 2010. There should be no interruption of website access during the move, since the old site will stay up for another week.
Please contact support if you experience any problem.
Our work in updating the website is progressing slowly towards completion.
In coming few weeks we will move onto a complete new website design.
The goals with the new design are,
1. more expandable so that clients can find useful educational materials on using NeoTicker
2. easier to maintain so that we can add content faster and easier
3. better reflect what we do as a company
During this time, whenever we expect possible downtime or disruption to access the main website, it will be announced in advance.
New Year’s Eve is upon us … farewell to 2009.
We wish all our clients and colleagues a Happy New Year!!!
We will be doing a server upgrade. NeoTicker forum and blog site could experience temporary outage, sorry for the inconvenience.
Continue Reading…
We are working on the re-organization of our company websites. The work is long overdue and it is going to take some time before the process can be completed.
Will keep you all posted along the way!
Managing your subscription with eSignal sometimes can be confusing. Here is some tips and information that are useful for both new and long time subscribers of their services.
Delay data for specific region has to be added manually
Some data feeds (including eSignal several years ago) automatically provide delay data for exchanges you have not signed up for real-time streaming. Due to the fact that eSignal has grown into an international data provider, there are way too much data to send out on all exchanges that you have not subscribed to.
Limitation on historical data access during peak hours
During the first and last trading hour when the US stock market opens, some limitation to the amount of historical data you can download is imposed.
If you expected to load a lot of historical data, especially tick data, then it is better to do that before market open.
Historical bid/ask data are available to subscribed exchanges only
For those traders interested in bid/ask analysis, it is important to know that you need real-time subscription to get historical tick data that includes the bid/ask data. If you do not have the subscription, the historical tick data you download would include the trade data only.
Extended historical data option does not work with 3rd party applications
eSignal has not added this option to their API, thus 3rd party applications cannot access those extra historical minute data even if you can see them within eSignal’s own software.
We’ve been working very hard to address several important issues. I think it is almost ready and it is a good time to let you all know what the next release is all about.
First, we have redesigned the way NeoTicker and Sim Server cooperate such that the reconnection issue should now be taken care of.
Second, several Sim Server related known issues are addressed in this release.
Third, a new IQFeed data server is now ready, it has the core changes needed to work with the latest release of IQFeed client from DTN. Future versions will include support of other features from IQFeed.
Several reported serious bugs, although only happen rarely, are identified and addressed.
Some simple UI change requests are included to improve usage experience.
Wish you all a very happy holidays!
We at TickQuest would like to say our sincere thanks to our supporters making our products getting better everyday. Thank you.
Best!
p.s. Our office is in holiday mode throughout this time until Jan 2, 2009. Most of our staff are away so if you have an emergency send email to either sales or support, as we monitor that all the time.
We regret to inform our users that we have to officially terminate the support of RealTick data service today. In particular, RealTick 9 cannot be made compatible with NeoTicker as we do not get the necessary support from the data vendor.
RealTick 8 or earlier release will still be supported as a legacy data feed.
Going forward, if the data vendor resolves its API problem with RealTick 9, we will reconsider our options again.